I purchased GW2 for me and my sister a couple of months back, and now we’ve managed to forget the password for one of the accounts and I can’t find the receipt containing the serial key.
Is it still possible to reset the password somehow?
Yes, she should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.
