Hello,
Does replaying to ticket move it back in queue?
I am wondering about that since my brother have replayed several times to add new information as he found them (serial key, corrections… etc). And it have been around 6 days since last ticket support response which requested answering some questions.
Ticket:225929
Note: he asked me to post in his behalf since he can’t login in his account.
Best regards,
Thanks in advance
Replying does not reposition a ticket in the queue. If you are No. 10 and update your ticket, it remains at No. 10 until it moves up the queue.
If he needs a follow-up, please post in the Tickets for Review thread, but please read the “Trouble Getting our Emails” post here, because if he’s using one of a few email providers, they may be blocking the mails and there are tips in that post about how to work around that problem.
An agent is looking at this now and this should be taken care of within the next hour.
