Blue Tracker

Relentless Attempts to Hack into Account

Ardenwolfe.8590

#1 - May 7, 2014, 6:57 p.m.

Within the last few weeks, hackers from China (according to the IPS address and city name) have been attempting to gain access to my wife’s account.

Unsuccessful so far, but they keep resetting the password.

Apparently, now, they’ve added an authenticator which now denies my wife access to the account.

What can be done? Is there any way to stop these people from attempting to access her account?

Thank you.

Gaile Gray

#7 - May 8, 2014, 4:29 p.m.

I can’t tell where this stands, but this is clearly a case of account and e-mail compromise. I suggest that your wife create a brand new e-mail account and then contact Support via the link at the top of this page. Click “Submit a request” and she will be able to create a ticket with the new, uncompromised e-mail address.