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Regarding voided purchase account bans.

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Raghat.1625
#1 - April 22, 2013, 6:07 a.m.
Blizzard Post

Good day everyone. So, my friend tried to purchase Guild wars 2 last week, but his purchase got voided for some reason, and his account got banned. So here’s the question: Could his account be restored, if he would purchase new key? If not, what will happen if he is stupid enough (and i’m afraid he is) to rush it and link a new key to this banned account?
Thanks in advance.

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Gaile Gray
#7 - April 22, 2013, 3:24 p.m.
Blizzard Post

One more time:

Suspension: temporary time-out
Termination/ban: Permanent closure of the account

I just need to say that because it can get confusing when someone sees “permanent suspension.”

To the OP — please have your friend discuss this in detail with Support. I don’t have enough information to assess this situation. CS will have all the details that allow them to answer in full.