Refund on purchase from the Gem Store?

Zorish.2940

#1 - Sept. 15, 2013, 1:37 p.m.

Due to a lag problem by mistake I bought 5 Characters slots

I have 2. One is lvl 80 the other 45.

Their reply:

Thank you for contacting us back.

Purchases from the Gem Store are seldom refundable, and in this case we are not able to provide a refund of your purchase. We encourage you to exercise care when conducting all your gem transactions.

I am sorry that we could not fulfill you request in this situation, but please let us know if you have any other questions we can address.

Now I’m stuck with some many characters slot Ill never use.

So beware, they don’t care about you once they have your money.

Gaile Gray

#28 - Sept. 16, 2013, 12:35 a.m.

We cannot remove character slots, it’s that simple. It’s like buying a car with air conditioning. The upgrade isn’t removeable. I am sorry that you purchased too many, but there isn’t a way for us to remove them, and therefore we obviously cannot offer you a refund.

We do have a confirmation process in place to prevent unintended purchases, as mentioned above. I’m sorry if you ended up with more than you intended.