Refund on Gem Store gift return?

#1 - March 21, 2014, 12:44 p.m.
Blizzard Post

I checked the wiki, and searched on the forum and got no hits before positing. If mods think this should go to a different forum, please move it.

When you gift something from the Gem Store, if the recipient refuses the gift what happens? Does the gifter get a refund, or the item? Or does the giftee get a chance to redeem for refund?

#5 - March 21, 2014, 1:30 p.m.
Blizzard Post

Gifts are always successful. There is no ‘refuse’ step or ‘return’ step, much like there isn’t a refuse or return on purchases for yourself. (except probably even more strict since we wouldn’t allow you to request an item be removed from someone else) . Once the gift, and message, appear in the mail the purchase is considered complete.

The only way to even approximate refusing would be to delete the delivery mail or the item delivered. Which would be treated the same as any other item deletion.

#8 - March 21, 2014, 2:11 p.m.
Blizzard Post

Thank you Curtis, for the prompt reply. Just to be clear, there is no “Return To Sender” button on Gem Store Gift emails?

Correct.