Refund on Existing Outfits

#1 - March 25, 2014, 10:57 a.m.

My wife and I have purchased almost every outfit for use in Guild Wars 2 across our three accounts.

Converting these outfits, NONE OF WHICH ARE USED IN THEIR ENTIRETY ON A SINGLE CHARACTER, into all or nothing outfits is COMPLETELY UNACCEPTABLE.

What will the process be to refund our gems for the costumes that will now become simply cut and paste copies of the outfits the hundreds of thousands of other people who purchased these costumes are wearing.

These outfits were originally sold as pieces that could be mixed and match to create the look you wanted for your character, or in other words, to “play the way you want to play.” Changing their functionality in this manner amounts to little more than a bait and switch.

Sincerely,

CC Danicia

#156 - March 27, 2014, 12:31 p.m.

Hello all,

Since this has veered off-topic, we are closing the thread. If you wish to discuss refunds with Support, you should submit a ticket. If you wish to discuss the wardrobe changes specifically, please see one of the feedback threads set up for discussions.

Gaile Gray

#157 - March 27, 2014, 2:01 p.m.

Our Customer Support Team handles refund requests. However we are not able to process refund requests or answer inquires related to the upcoming feature build until after the build goes live. Waiting until that date will give you time to review the changes in a live environment and to appraise how they suit you.

If you would like to discuss a refund request related to the April feature build, please submit a ticket to Customer Support on or after April 15th.