Blue Tracker
World of Warcraft Blue Posts
Diablo II: Resurrected Blue Posts
Diablo III Blue Posts
Hearthstone Blue Posts
Overwatch Blue Posts
Heroes of the Storm Blue Posts
Diablo IV Blue Posts
BlizzCon Blue Posts
Warcraft Rumble Blue Posts

Refund for hard copies?

Forum Avatar
Shaha.1634
#1 - June 29, 2013, 1:30 p.m.
Blizzard Post

Both my brothers bought a digital copy and did not like the game. How would they be able to get a refund? Since its possible to get a refund for a digital copy, I was wondering if you could disable their accounts and send the money to my card.

Forum Avatar
Gaile Gray
#30 - June 30, 2013, 8:09 p.m.
Blizzard Post
Inculpatus cedo.9234:

If you paid in cash, then you didn’t buy it from ArenaNet directly. Any refund would have to be discussed with the retailer you purchased the game from.

This is correct. We can’t refund money we didn’t receive directly and naturally we do not engage in cash transactions.