Recovering account with limited info.

#1 - Sept. 13, 2013, 6:20 p.m.
Blizzard Post

I’m posting on behalf of a friend because he can’t post. He made a GW2 account a bought a key electronically, and now can’t remember the key, or the account password. If he has the credit card info that he used to buy it, as well as the same IP address and email used to make the account, where should he start on recovering his account?

#3 - Sept. 16, 2013, 4:03 p.m.
Blizzard Post

The team definitely can try to help, and it appears to me that the info he does have may lead to a satisfactory outcome, so DO have him submit a ticket!