Recently Hacked, with no help from Anet?

#2 - Sept. 20, 2012, 9:23 p.m.

iBones.8750:

I logged on after roughly a week without playing, only to find my characters wiped just about clean of currency and items. I had heard of the phishing emails and as such, didnt open any. I even open emails on my phone, so there is definitely no link to my GW2 account there.

First thing I did was open a support ticket and explain my case. After about 5 days, I received a reply stating that there is no way to restore my items. The tools that ANet possesses just dont allow them to do this. They went on further to tell me about ways I could improve my account security…which I had done all of them prior to the hack…

My question here is, what gives? This hacking is widespread enough to merit announcements and reminders on how WE can better protect ourselves, but clearly, there has to be more to it. Iv’e never been hacked in any other game ever. I have been playing mmo’s since ’04, and literally have never been hacked. So why the change now?

Aside from the lack of support that my support ticket got me, I’m not here to troll or flame up, I really am curious what ANet plans on doing about this. After 8 years of gaming, did the moons align and It was just my time to be hacked? Or is there something I had no control over that got me into this predicament?

Here is a very detailed, helpful, and informative article on what we have done and intend to do and what you can and should do, as well.

When you say you received now help, I’m sure you received help getting you back on your account. Please read the article to learn how better to secure your account, for even someone who has never been hacked (before) will benefit from that information.