Received 2 character slots when I bought one

#1 - June 18, 2013, 4:59 p.m.

I purchased gems this morning, spend them on a bank tab and a character slot.

When I went to make my 6th character I found I had received two additional slots.

I made my 6th character, but not made a character in the mystery slot, as I am unsure whether I’m supposed to have it.

I send in a bug report (Can’t submit a ticket as none of the selectable headers seem appropriate to me), but as those normally do not give a reply, I thought I should ask on the forums if this is intended, if the slot will be removed when they process my bug report, or what else it would mean?

The only other posts on this topic I found were over 4 months old.

Gaile Gray

#3 - June 19, 2013, 2:33 p.m.

For something like this, an in-game report just doesn’t do the job. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.

Gaile Gray

#9 - June 19, 2013, 4:41 p.m.

Yocairo.4257:
I don’t get it. Why report something that saves you 25g?
I am dead serious.

This player is being honest and rightfully conservative with this situation. If it’s our error, and there’s nothing sketchy going on, likely we’ll simply tell the player to keep the item with our blessings. But we want to be aware of potential bugs, and we greatly appreciate the reports of players to help us make sure that everything is functioning properly.

AmberEZ.3074:
I reported it because I’d rather not exploit a bug.

And that is absolutely awesome. <3 !

Gaile Gray

#15 - June 19, 2013, 5:37 p.m.

Hey, I think we figured it out! If you purchased a character slot during the Beta Weekend Event, then the extra is a normal “glitch” of the system that actually works to your benefit.

You’re clear to keep the slot, and thank you again for your honesty and your good question!

(If on the other hand you did not purchase anything during our beta period, we’ll probably want to look further BUT you’re still ok to keep that slot!)

Gaile Gray

#25 - June 20, 2013, 12:44 p.m.

AmberEZ.3074:
Hello everyone.

As promised, update after I received a reply from the support team.

They informed me that I can keep the character slot as a gift from them.

Also thank you Gaile, for telling about the beta bug, I think I might have purchased a slot during the weekend they gave all of us free gems to test the store.

I will proceed to make my 7th character in the near future then! : D

Yay, I love happy endings!