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Really want change my account email!

Forum Avatar
Hran.7458
#1 - June 9, 2014, 7:07 p.m.
Blizzard Post

Hello. I try change my account email. But two same answers – Hello Michal,

Thank you for contacting the Guild Wars 2 Support Team.

After researching the provided information, we will not be able to assist you with accessing this account.

Regards,

Polly
Guild Wars 2 Support Team

And I want know WHY???
I play this game every day, because i love it. And this Polly really upset me today twice! i don’t know what to do. I really want change email address and old stop using!

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Gaile Gray
#5 - June 10, 2014, 4 p.m.
Blizzard Post

If you’re getting a response that indicates that the team cannot help you, then it could be that research indicates you are not the original owner of the account. If you’re using a second-hand account of some kind — given, resold, stolen, whatever — then you’re not the original account owner and we are not able to offer you any support services. Only the proven account owner can make changes to an account, for security reasons.

If you are the original owner of the account and you’re unclear about the matter, update your ticket to request further information.