Re: Crashing issues

#1 - July 27, 2014, 10:40 p.m.
Blizzard Post

After dozens of disconnects in the middle of Karka, Teq and Tri Wurm I finally came here to try to find an answer as to why.

I’m running a machine that is beyond capable of handling GW2 at the highest resolution and all of my drivers are up to date but still during certain portions of mega events where the zone is hard capped there seems to be a mechanic that just kicks about 10 players randomly. Most notibly right after decapping the Amber wurm or when Teq spawns Tangling vines.

Please make sense of this for me so I can understand it as quoted from your stickied thread:

“To locate the crash log, please take the following the steps:

In Windows, press the “Start” button and locate the “Search programs and files” bar at the bottom of the start menu.
ok got it

Type in temp exactly as shown (with the percent signs).
What percent signs?

Press “Enter” and a new window should appear with the location of “C:\Users\YOURUSERNAME\AppData\Local\Temp”
Locate the folder labeled "gw2cache-{RANDOM NUMBERS} and delete it.
I was able to locate this folder and delete it by just following the path

The most recent crash errors will be toward the bottom of the report. If there is a specific driver or application causing the crash, this sometimes will be displayed next to “Module” (if listed). "
I just deleted it at your instructions! Was I supposed to read it first?

I really would like to get down to the problem that is causing me and many other guild members to get kicked and subsequently lose the rewards from a mega event but your step-by-step instructions to read the logs are not understandable as currently written.

Please help!

#3 - July 29, 2014, 2:26 p.m.
Blizzard Post

Hi Muusic,

To locate the crash logs, you’ll want to type this:

% temp % without the spaces between “temp” and the percent signs. Unfortunately the forums will simply show this as “temp” and remove the percent signs when included together.

#5 - July 29, 2014, 3:06 p.m.
Blizzard Post

Hm… would you mind attaching the report to the thread? It might give us all some more information to go off of.

You should be able to do this by clicking “More posting and formatting options…” under “Post reply.”