Rate Your Support

#2 - Jan. 22, 2014, 6:59 p.m.

timidobserver.7925:

On the rate your support page, it gives me the option to type in a comment with my rating, but I do not see a submit button? Am I missing something?

Hmmm… that’s a good question. Let me ask one of the team to look into that.

Just wondering, did you try hitting “Enter” to see if it “took?”

Thanks for letting us know!

#8 - Jan. 28, 2014, 5:51 p.m.

I confess I forgot this thread, and I’m sorry! Let me look into this now!

#9 - Jan. 30, 2014, 7:09 p.m.

I did send an email, and followed up, but I need to ping people again to ask about this. It seems to have cropped up about Tuesday, but I don’t know if it has been corrected or not.

If you can submit, could you please let me know? If not, thank you for being patient about this and I will continue to try to get this fixed and/or more information about the problem.

#10 - Jan. 30, 2014, 7:19 p.m.

We would appreciate some feedback from players if you are still experiencing this issue, that is, if you are asked to submit a survey but find you cannot, you know, actually submit it.

• What browser(s) and Version(s) did you try?
• What is your ticket number?
• What is the error message you receive, if any, or is the option to submit simply greyed out?
• What is the URL of the survey page you were on when you were filling out a survey.

We’re looking into this. Some players are getting their responses through to us, but we’re wondering why others cannot send, so your help would be greatly appreciated!

#11 - Feb. 4, 2014, 3:25 p.m.

I am shamelessly bumping this because we want to make sure that you do have the option to send a support survey, if you want to do so.

Is anyone having difficulty with the survey? Either a broken link or a non-functional “submit” button? Alternately, if you have been able to submit a survey it would be super-helpful for us to know that, too.

Thanks for any updates you can provide.

#14 - Feb. 6, 2014, 5:26 p.m.

Our surveys were changed in the last day or two, but for those of you still having trouble, we’d really like to know the following:

• What browser(s) and Version(s) did you try?
• What is your ticket number?
• What is the error message you receive, if any, or is the option to submit simply greyed out?
• What is the URL of the survey page you were on when you were filling out a survey.

We consider our surveys a very important part of what we do for our players, and we use them to improve how we operate. So we want those surveys and need them in order to get better. Thanks for completing a survey and, if you have trouble doing so, thanks again for letting us know in this thread so we can work on any issues.