Randomly crashing all the time.

#1 - April 4, 2013, 12:15 a.m.

My game client just randomly crashes all the time and it would seem like all of these bugs would have been worked out but this has persisted since launch. Many of my friends who play the game don’t have issues such as this. Here is the part of the crash report which I’ve sent to Anet many times but it doesn’t seem to help. Any advice or help would be appreciated.

—> Crash <—
Exception: c0000005
Memory at address 00000000 could not be read
App: Gw2.exe
Pid: 6064
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 17528
When: 2013-04-04T07:10:30Z 2013-04-04T03:10:30-04:00
Uptime: 0 days 0:00:24
Flags: 0

Ashley Segovia

#4 - April 4, 2013, 2:04 p.m.

Hi Sergentdeath – Are you able to post the full crash report to the thread? Generally the most relevant and newest information is at the very bottom of the crash log (you can see the date listed above the most recent crash error).

Additionally, I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”