Random freezing into white/brown/grey screen.

#1 - March 27, 2013, 12:40 p.m.
Blizzard Post

I recently bought a new rig and have been crashing while playing GW2 on it. I was so excited to play since i could go fine on all the high settings with my new rig, but then problems came. When me and my friends transferred my files to my new drive and tested out GW2, everything was doing fine. The next day when i wanted to play for hours, i made a new Charr and then decided to go around the black citadel. All of a sudden, screen turned grey and all i could hear, from my headphones, was a continuous buzzing sound. My pc would then freeze and need a restart everytime this happens. The freezes happen randomly and not in wvw or events. I’ve been looking for a fix but have yet to find one. There are times where i could play longer than other instances, but there are also times when the crash is instant. Drivers are up to date and no its not an overheating issue, temps at max on my card is @ 50C.

Specs:
GPU – gtx 660 ti
CPU – i5 3570k
Mobo – asrockz77 extreme4
Ram – 8gb
PSU – strike -x 600w

#2 - March 27, 2013, 1:45 p.m.
Blizzard Post

Hi Nitsujin I took a look at the reports you’ve provided and nothing in particular stands out to me. It wouldn’t hurt to perform an Msconfig to rule out any background applications, however, the crashlog you provided still shows your old system specs which is kind of odd.

I would highly recommend creating a Technical Support ticket so that we can better assist you one on one and get some more in depth info in regards to your hardware just to make sure everything checks out okay. The sticky below should detail contacting support:

https://forum-en.guildwars2.com/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957