Random Disconnects

#1 - Oct. 11, 2012, 2:53 p.m.

Ever since the last patch, I’ve been having random disconnects anywhere from 5 minutes to 2 hours while playing. The client will lag out, and eventually kick me to the character select screen, or say it cannot connect to the login server and completely kick me out of the game and prompt me to send a dumpfile to Anet. (Don’t have an error code on hand, but it generally isn’t the same one each time)

Unlike some of the posts like this issue, my connection for anything but GW2 isn’t interrupted. I very rarely experience lag at any time during gameplay, and my average ping for most games hovers between 40-100ms.

I’ve tried to play on 2 different computers, and they both suffer the same issue. I’ve done most things I can think of to help remedy this issue: restart the modem and router, reset to factory defaults on the modem and router, wireless and wired, updating drivers and firmware.

My router is a Linksys WRT160N, and my cable modem is a Cisco DPC3825 (DOCSIS 3.0).

I’ve attached a game advisor report to see if anyone can track down the issue.

Thanks!

AshleySegovia

#2 - Oct. 11, 2012, 3:02 p.m.

Hi icymcfire – The issue that you are reporting may be due to a problem with the DNS provided by your Internet Service Provider (ISP). Please try the steps in the following link to override your current DNS settings and use Google’s Public DNS.

Using Google Public DNS
http://code.google.com/speed/public-dns/docs/using.html

Once done, please follow the steps below to clear the DNS cache.

1. Press and hold the Windows key and press the R key. This should bring up the “Run” dialogue box.

2. In that box, type “cmd” without the quotes, and click the “OK” button. A DOS window should open.

3. Enter the following command below and press enter: ipconfig /flushdns

This should clear your DNS cache. You may need to perform this command a few times.