hello,
i keep getting random crashes on the game. see attached log file:
it happens mainly when i port to a new way point. but its only this game that crashes. there is no blue screen just a popup saying email arena net. so i click and then game closes and i have to restart. be great if you guys could fix this.
regards
carl
Hey there Goldhuman – If you’re still encountering this issue, I’d look more into “atiumdag.dll” as this is the module responsible for the crash per the report you provided. This is likely an issue with either your current DirectX installation, or your video card drivers. I would recommend a clean install of both to start.
Hey there Goldhuman – The error logs look a little inconclusive. Unfortunately they don’t always tell us specifically what the issue at hand is. I’d like to collect a Game Advisor report so I can look into why you might be experiencing this crash. You can download the Game Advisor application at the link below:
http://us.ncsoft.com/gameadvisor/
Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”
If you don’t want to provide this report in the thread, you can always submit a Technical Support ticket so that we can better assist you one on one. The thread below should detail contacting support:
https://forum-en.guildwars2.com/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957
Hi Goldhuman – Sorry for the late reply. Sometimes these threads can get lost. I would recommend running Msconfig to rule out any conflicting applications. Aside from this your drives and system specs look squeaky clean.
That being said, in order for us to look into this issue a little further, better assist you much more quickly and one on one, I’d highly recommend creating a support ticket if the Msconfig doesn’t resolve the issue for you.
