Random Black Screen, Very Frustrating! :(

#1 - July 17, 2013, 8:46 a.m.

What’s up guys, noticed a lot of people are having this problem and have found no solution…
I get a random black screen and have to force close the gw2 process.
I constantly disconnect when I hop to another map and I cannot logout to the character select screen…
Sometimes when I waypoint to another map my loading screen flicks between the map I was on, and the one I’m going to a few times then the game just crashes.

Things I have tried:
- Reinstalled it completely (even deleted cache folder in appdata)
- Reinstalled video card drivers
- Repaired directx
- Changed the anti aliasing mode in the nvidia settings
- Ran the NCSoft Game Advisor (attatched)
- Port forwarded my router
- Disabled AVG anti-virus
- I am running 2 GTX 570 cards in SLI which power 3 monitors ( I have tried to play with just one, still crashes)
- No other game has issues like this at all

As you can see I’ve basically tried everything under the sun to no avail…
If anyone has a fix for this it’d be greatly appreciated, it’s super frustrating and I just love the game to bits!

If you need any more info, I will provide it.

Thanks in advance!

Ashley Segovia

#12 - July 18, 2013, 4:21 p.m.

Ah, the infamous black screen issue. Sorry you’re having to deal with this guy – it can definitely be a pain, mostly due to the fact that there are a number of different causes and so some troubleshooting will need to be had.

A couple of things: I’d highly recommend updating your Windows to Service Pack 1. You can do this by clicking the Start button and typing in “Windows Update” in the search bar. I’d install all critical updates.

Next, you’ve got quite a few applications running. It wouldn’t hurt to eliminate any background apps as being a possible variable that could be contributing to this issue via Msconfig. If that doesn’t resolve the issue for you, you can always re-enable them.

Lastly, though you had mentioned you port forwarded appropriately, have you tried bypassing your router all together and connecting directly to the modem?

Ashley Segovia

#18 - July 23, 2013, 2:34 p.m.

@ Dutch Rental – That sounds like the TDR bug we’ve seen before, but you’ve got an AMD card and so this couldn’t be the same case but it sounds similar. I’d recommend submitting a Technical Support ticket so we can gather some more info from you and better assist you one on one