Random black screen &GAMECRASH every 5-20mins

Pikachews.1950

#1 - Oct. 3, 2013, 4:28 a.m.

Ok so this is still happening…
Black screen with cursor and back ground music.. every 5-30 minutes randomly.. I have to close the game and re-open to resume playing.
Everything else works fine, other games work perfectly (but I want to play this game >:O )
it is only the game client that goes black, the rest of the PC is perfectly fine.

I’ve checked my temperatures of CPU, GPU ect. it is not an overheating issue.
I’ve updated all drivers on my GTX 770 graphics card, even tried beta drivers, and clean re-install of drivers.
I’ve turned off firewall
I’ve adjusted settings in Nvidia control panel
I’ve run as administrator
I’ve changed compatability of gw2.exe
I’ve tried re-installing
I’ve tried installing from a hard drive and updating
I’ve tried repairing
I’ve tried changing settings in game to lower / different qualities
I’ve checked my ISP and made sure everything is fine .. which it is.

I am beginning to think this is not a problem on my end… please find attached, error report thingo

the program always pops up with a “are you sure you want to run this?” administrator message, which I always press yes to. .. don’t know if that means anything.

Official Help would be appreciated since I’ve sent in a support ticket twice already about this issue!

Ashley Segovia

#4 - Oct. 3, 2013, 1:21 p.m.

Hi Pikachews – Have you tried bypassing your router and connecting directly to the modem via Ethernet cable? If you have a router/modem combo, check to see if you have an option to disable the SPI Firewall as this is usually the culprit to this kind of issue. If you have a Netgear router, you may need to Disable Port Scan and DoS Protection.

Beyond this, I’d recommend trying the client in Windowed Mode. This should allow the game to bypass whatever resolution was picked and from there, you can reset it to full screen in the correct resolution. To do this:

First, please navigate to your Guild Wars 2 folder. By default, this will be C:\Program Files(x86)\Guild Wars 2.

1. Right-click on “GW2.exe” and select “Create Shortcut.”

2. Rename this shortcut to “Guild Wars 2 Windowed.”

3. Right-click on this shortcut and select “Properties.”

4. Edit the “Target” line to include -windowed at the end.

Note: Please make sure -windowed is outside of the quotes

Correctly Formatted Example: " C:\Program Files (x86)\Guild Wars 2\GW2.exe" -windowed
Incorrectly Formatted Example: " C:\Program Files (x86)\Guild Wars 2\GW2.exe -windowed "

5. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

Once completed, please try starting Guild Wars 2 again by using this new shortcut.