Quick Support for logging in?

#1 - Feb. 10, 2014, 1:18 p.m.
Blizzard Post

My sister is trying to come back to the game, but hasn’t played in over a year. We have the email, the serial code, etc but we can’t remember any character names and our mother put an authenticator on it (seemingly on a phone she doesn’t even have anymore) so we tried just resetting it, but we’re having an impossible time remembering any names she may have used. Either that or the account recovery page is simply not working since all it says is “There was an Error”, which isn’t helpful at ALL. x.X I’d make a typical post but responses are terrible on length. Please help us quickly. >_>:

#3 - Feb. 10, 2014, 6:46 p.m.
Blizzard Post

Please ask your sister to submit a ticket by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that she owns the account — please read this post and provide as many suggested details as possible to expedite the ticket.