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Questions about my Friend's Account Compromise

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Myxam.2790
#1 - Sept. 5, 2012, 6:15 p.m.
Blizzard Post

My friend’s account, at the moment of posting this, is in the process of being taken for everything it’s worth. I know she’ll not be happy, and I know she may opt to quit the game, especially if the policy hasn’t changed from the Original, the “Tough Luck” Policy as I’ll say as politely as possible.

I know that such a thing caused me to quit the Original title after I was told what I had would not be reimbursed, and I don’t want to see my friend leave over something that was beyond her control. So, has policy changed or is getting hacked still an account death sentence?

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GaileGray
#2 - Sept. 5, 2012, 6:31 p.m.
Blizzard Post

We instituted account restorations in fall of last year. (See the Guild Wars Support Forums for more info.) We do not currently have the ability to conduct a restoration, but we have the data and could — after research and verification — conduct the restoration later. I think the first thing is to get back on the account and enjoy the game. But certainly if someone wishes to discuss an account restoration the team is happy to do so.