Hi(it’s me again)
so my account recently got hacked and 2 of my characters lost their dungeon gear+weapons so i want to do a rollback.But i have 2 questions
1.How do i request a rollback?
2.Is it risky?If i get rolled back to the wrong time i might even have less than what i have now
It sounds as if you have not submitted a ticket yet? Go to Support above, then use “Ask a Question” to start that process. Sorry that I didn’t understand earlier.
I wasn’t sure if you had regained access through Account Management (resetting) or of you had been assisted by Support. Now I understand.
If you simply “update your ticket” by sending a response, you can ask about restoration. Please do not make a new ticket; this is part and parcel of the first issue and should be discussed in that email/ticket thread.
I imagine you will have an answer by tomorrow. Best of luck!
