Question about reporting

#1 - March 30, 2014, 7:42 a.m.

Hello

Can someone from the devs crew tell me what should I do when I see someone who should be reported because he’s violating EULA and I can’t use the report option?
I have had such situation because the player was untargetable and instead of ID there was “uknown”.
I have sent an email report and all what support did was sending me instruction how to use report option. I wrote in my email I wasn’t able to use report. Does support even read their mail?

Gaile Gray

#2 - April 1, 2014, 6:37 p.m.

You appear to have come across someone who was cheating. It’s true that we do not have an in-game means of reporting cheating or exploiting, mostly because the in-game system doesn’t have the capacity to take detailed reports. Flagging an offensive name is easy, and the team is able to see that report virtually in real time. But sending in a report about cheating or exploiting would not give us enough details to review the situation to determine what took place and how we should react to it.

For this sort of issue, please send an e-mail with details — time, time zone, character name or display name (when available — I realize you could not see the name), date, and details of what took place. Send the email to this address: [email protected].

Thank you!