Question about an email from ArenaNet? Please read!

#1 - April 6, 2013, 2:44 p.m.

An email is being sent out to player that does NOT come from us. It states that “we” have discovered that the recipient has been trying to sell his/her Guild Wars account, and threatens immediate closure without contact from the player.

I have merged a bunch of threads about the subject here. If you have received an email that you’re concerned about, please read this thread.

#91 - April 8, 2013, 3:53 p.m.

• Please do be aware that would-be account thieves will do this. They can fake the “sender address” and make it look like it comes from us. There isn’t a lot we can do.
• Please check any link in any email, to make sure it is going to the page it says it is going to. Better still, type in the information instead of following a link.
• Please do not post links in the forums, where they may be followed by other forum members. I’ve gone through and merrily redacted all links, including some that probably didn’t need to be removed. However, let’s keep each other safe and not share, just in case.

#93 - April 8, 2013, 4:06 p.m.

As I said, please DO NOT post links. I redacted the link.

#94 - April 8, 2013, 4:16 p.m.

I am merging a lot of threads about this subject. Please read my comments above.

#96 - April 8, 2013, 4:41 p.m.

Yozobozo.8745:

I received an email from [email protected] but I’m not sure if it’s a legitimate email from ArenaNet. It claims I’m trying to sell my account (which I’m not) and asks me to click a link to verify that I’m the owner of the account. So is this real?

No, this is not legitimate, as you can see by the other posts in this thread. I’ve merged your post here.

#132 - April 11, 2013, 10:17 a.m.

I wanted to move this to the front page so that forum members could see the questions that others have had about the phishing email. Again, do NOT click the link, and DO delete the email — it is bogus.