Question about a ban - Blue Tracker

#1 - Sept. 5, 2013, 4:28 p.m.

130831-002144 Final response sent 9/05

Appeal denied, final response.

As a paying customer for an active account and the banned account (and potentially 2 more accounts if I get a decent answer as to the reason for the ban other than “third party software, case closed”). Can I see what evidence was so kitten ing to her case? Her account was hacked, there is no way your team could come to another conclusion unless their evidence and/or process is very severely flawed and I would very much like to see what they based their decision on.

I don’t mean to sound antagonistic. I just am genuinely disappointed at the short form letter we received stating basically just “your account is banned, the decision is final”.

I would like some more information on the matter.

Gaile Gray

#3 - Sept. 5, 2013, 8:40 p.m.

Ashlar.2519:
I doubt you will get the answer you are looking for, as I doubt that ArenaNet is going to give you information that could possibly lead to what their detection methods for illegal third-party programs are. If that information gets known, it could allow the producers of those programs re-engineer them so as to avoid detection better.

Exactly.

Sabotage — you are free to update the ticket — or have the account owner do so, as appropriate — to ask your questions, but we’re not going to provide that information here and quite honestly, by the time it’s gone through so many reviews, we are quite sure that the person whose account was terminated knows exactly what caused that termination, and is asking for unacceptable reasons. I truly understand why this question would be asked in a case of a false positive, but if I remember this correctly, the case was received many times and the data just didn’t show room for question. In fact, in most cases I’ve seen, the data is very clear and very conclusive.

Gaile Gray

#6 - Sept. 6, 2013, 12:27 p.m.

While I understand your interest in this, it’s not appropriate to make a second thread. It’s not appropriate to post a follow up in the forum instead of in the “Tickets for Review” thread. It’s not appropriate to update the ticket but take up forum space to also plead the case.

Your girlfriend updated today, quoting me liberally in her update. Please do not continue to misuse the forums for this matter. Discuss in the ticket. And at the core, it appears from a cursory review of the ticket that she was not able to prove ownership of the account, so hacked or not hacked, cheated or not cheated, at the core we need to be sure we’re assisting the account’s owner. Have her review the questions and provide enough information to make it clear this is her account. Everything else is secondary.