Q: Mobile Two-Factored Authentication

#1 - Oct. 14, 2012, 6:03 a.m.
Blizzard Post

I think App authentication is a good idea, but I have my “troubles” with it… Which guidelines do you have for persons that get thier smartphone/iPhone stolen? I mean, its a pretty troublesome dilemma to be in if you get it stolen or by other means loose it.
Just something that always worried me…

Thanks.

#5 - Oct. 14, 2012, 5:54 p.m.
Blizzard Post

I think App authentication is a good idea, but I have my “troubles” with it… Which guidelines do you have for persons that get thier smartphone/iPhone stolen? I mean, its a pretty troublesome dilemma to be in if you get it stolen or by other means loose it.
Just something that always worried me…

Thanks.

I think this article from our Knowledge Base would help you: https://en.support.guildwars2.com/app/answers/detail/a_id/9238/kw/mobile%20authentication/session/L3RpbWUvMTM1MDI2MjQwNy9zaWQvejdTeXZLOGw%3D

To quote: Visit Account Recovery to unlink your authenticator. You can also unlink the authenticator at any time by logging in to Account Management and proceeding to the Security section. Please note that to log in while two-factor authentication is configured on your account, you will need to have access to your mobile device.