Hi,
A friend of mine was recently hacked and lost all her Items / armor / gold.
I though she had been hacked, even before she told me, as she was logged in at a time when she would normally be sounds asleep (different time zones).
She sent in a tickets, and did get her account reset, BUT she logged in with her old password and found that she couldn’t change it. She sent in a ticket about that, but, in the mean time, the hacker struck again and she lost her stuff again. I don’t even think she had that much stuff. She mainly WvWs. I do know she had 4 set’s of exo armor- one T3 Human armor and another with Profain skin? (Gem armor).
She waiting till she could change her password, then asked for a reset now she can protect the account, but she is told that only one reset is allowed?
I think she is disheartened enough to stop playing.. and that would be a real shame in my eyes. Is there someway this can be reviewed?
(I am lacking some details.. but I’m just trying to help a friend in the game…)
