Q: any chance of refund or something?

#1 - April 21, 2014, 6:56 a.m.

before this cool April patch, i had bought lots of tier 3 skins, my charr warr had 2x tier 3 skins, and my charr guardian had 2x tier 3 skins so just for them its 4x 119 Gold (i also have asura heavy and human heavy tier 3 skins but bought only 1 skin for them)… and now you need only 1 tier 3 skin unlocked to duplicate on all alts that can use it… Any chance of refund or to get tier 3 skins that i dont have for norn/asura/human maybe for my collection?

Ty in advance

Gaile Gray

#4 - April 21, 2014, 3:43 p.m.

Brother Grimm.5176:
Per above, I doubt the policy is going to allow for what you are asking, but I doubt it can hurt to detail what are requesting and submit a ticket. Since those items were purchased for gold, I don’t think they are considering refunds for them (but I could be wrong).

Correct. We are refunding duplicate skins that were purchased using gems but are not doing so for items acquired using in-game gold.