Blue Tracker
World of Warcraft Blue Posts
Diablo II: Resurrected Blue Posts
Diablo III Blue Posts
Hearthstone Blue Posts
Overwatch Blue Posts
Heroes of the Storm Blue Posts
Diablo IV Blue Posts
BlizzCon Blue Posts
Warcraft Rumble Blue Posts

Purchased the Total Make Over kit.....

Forum Avatar
Aza.2105
#1 - Nov. 27, 2012, 11:18 a.m.
Blizzard Post

I spent 350 gems on the total make over kit, but I didn’t receive anything. I was expecting maybe a mail like every other item you purchase..but nothing. I logout to the character select screen to see if maybe there was a edit button for my character. Nothing.

What gives? Did I just lose my gems?

Forum Avatar
Gaile Gray
#12 - Nov. 28, 2012, 4:22 p.m.
Blizzard Post

An internal email yesterday stated that there was sometimes a few hours’ delay between the time of purchase and the arrival of the kit. I’m sorry that it took so long, but I imagine that you all received your kits by now.

If not, I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page.