Yesterday circa 3:38 PDT I purchased $100 in gems to buy influence for my personal guild, The Republic of Sky Pirates, but instead bought 80 gold in influence accidentally for Team Legacy (Gate of Madness) which will never be used as I’m not an officer of the guild and everyone else is either on Kaineng of Isle of Janthir.
Is there anything Support can do? I’ve sent in a ticket, but I’m told ArenaNet cannot and will not do anything to assist me in this crisis.
I’ve posted this outside of my support ticket because Gaile has helped me out and ultimately resolved every ticket I’ve put in, and I’m surprised at the lack of help I’ve received from the normally extremely helpful ArenaNet Support Team.
EDIT: Had I not spent real money on this, it wouldn’t have been an issue. I can supply the $100 charge screenshot from my bank account and the purchase code if need be.
