Purchased Collector's edition. lost item

#1 - Feb. 13, 2014, 10:44 a.m.

This is a very stingy request, and I hope I don’t look too whiney, but I purchased the guild wars 2 collector’s edition with early access. Initially I received all the included in-game bonuses, such as miniature Rytlock Brimstone, and the glory points. I recently noticed my Miniature Rytlock Brimestone was no longer in my collections box, and i was wondering if I could get him back? I know this sounds selfish, and I’m sure I was responsible for his loss, but GW2 is a big part of my life, and Rylock Brimestone is honestly my idol in life. I look to his statue on my computer desk and my plush Charrlie ( who i also consider rytlock) whenever I need an extra opinion! It surmise I’d love to know if it would be possible to replace this account item? If not, I’ll live.

In game character name is Master Rayn.

Gaile Gray

#3 - Feb. 13, 2014, 1:38 p.m.

ryan.6217:
This is a very stingy request, and I hope I don’t look too whiney, but I purchased the guild wars 2 collector’s edition with early access. Initially I received all the included in-game bonuses, such as miniature Rytlock Brimstone, and the glory points. I recently noticed my Miniature Rytlock Brimestone was no longer in my collections box, and i was wondering if I could get him back? I know this sounds selfish, and I’m sure I was responsible for his loss, but GW2 is a big part of my life, and Rylock Brimestone is honestly my idol in life. I look to his statue on my computer desk and my plush Charrlie ( who i also consider rytlock) whenever I need an extra opinion! It surmise I’d love to know if it would be possible to replace this account item? If not, I’ll live.

In game character name is Master Rayn.

We should be able to help you. Please submit a ticket by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.