Proof of offense for tampering/modifying

thebenong.2094

#1 - April 13, 2013, 9:22 p.m.

On behalf of my brother, we are kindly asking for proof that he tampered or modified the game, similar to what was given to another player in the post https://forum-en.guildwars2.com/forum/support/account/Proof-of-offense

This is with regards to ticket 130404-001167.

We have been very respectful to ANet and ANet staff with regards to trying to get this resolved amicably. We have gone through the proper procedures and channels.

Now, we would like to request to be treated in kind, with respect due to customers.

We are asking for clear proof of the reason for this ban because we are adamant and absolutely 100% confident that my brother did not “tamper or modify the game”.

My brother has no possible motive — we are casual players at best. You can confirm this with your logs. We play the game to keep in touch. You can also check your logs that our 3 accounts play together almost all the time when we are all on. My other brother and I have been long time Anet supporters since the original GW.

Please give us, your customers, the respect that we deserve. Show all the other paying customers of GW2 that you respect your players.

We wouldn’t have dared disputing ANet’s claim except for the fact that:

a. My brother is innocent
b. ANet’s banning/security system has not exactly been 100% flawless. Many innocent accounts have been banned and subsequently reversed, as documented in these forums. There is a clear history all over these forums of corrupted data, human error, etc. causing erroneous bannings.

Please do not provide us with vague responses like the generic ones provided in the support ticket like “thoroughly reviewed, maintain absolute confidence, take great care, etc.” Because we know for sure that he is innocent of the allegations you have made, we can say that your review is wrong, your claim of absolute confidence is based on wrong information and therefore you did not really take great care.

Referring again to the other post I referred to earlier, we are respectfully asking for the same thing: “All I want is 1 of 2 things, Either show me complete 100% proof…or lift the suspension because you have no proof and/or refuse to show it.”

Would it be too much to ask for ANet to not take the obvious, easy, and even lazy way out by simply pointing to the EULA and claim the one-way justice system in it?

I’m sure I’m not the only one waiting with bated breath.

Admitting you made a mistake and reversing the ban on my brother’s account after you are unable to provide clear proof that he tampered or modified with the game will show all GW2 players that you respect and value our support.

Please provide us with undeniable proof, or failing to do so, please reverse the ban on my brother’s account. He is innocent. Your system is flawed.

Thank you.

Gaile Gray

#2 - April 13, 2013, 9:56 p.m.

thebenong.2094:
On behalf of my brother, we are kindly asking for proof that he tampered or modified the game, similar to what was given to another player in the post https://forum-en.guildwars2.com/forum/support/account/Proof-of-offense

This is with regards to ticket 130404-001167.

We have been very respectful to ANet and ANet staff with regards to trying to get this resolved amicably. We have gone through the proper procedures and channels.

Now, we would like to request to be treated in kind, with respect due to customers.

We are asking for clear proof of the reason for this ban because we are adamant and absolutely 100% confident that my brother did not “tamper or modify the game”.

My brother has no possible motive — we are casual players at best. You can confirm this with your logs. We play the game to keep in touch. You can also check your logs that our 3 accounts play together almost all the time when we are all on. My other brother and I have been long time Anet supporters since the original GW.

Please give us, your customers, the respect that we deserve. Show all the other paying customers of GW2 that you respect your players.

We wouldn’t have dared disputing ANet’s claim except for the fact that:

a. My brother is innocent
b. ANet’s banning/security system has not exactly been 100% flawless. Many innocent accounts have been banned and subsequently reversed, as documented in these forums. There is a clear history all over these forums of corrupted data, human error, etc. causing erroneous bannings.

Please do not provide us with vague responses like the generic ones provided in the support ticket like “thoroughly reviewed, maintain absolute confidence, take great care, etc.” Because we know for sure that he is innocent of the allegations you have made, we can say that your review is wrong, your claim of absolute confidence is based on wrong information and therefore you did not really take great care.

Referring again to the other post I referred to earlier, we are respectfully asking for the same thing: “All I want is 1 of 2 things, Either show me complete 100% proof…or lift the suspension because you have no proof and/or refuse to show it.”

Would it be too much to ask for ANet to not take the obvious, easy, and even lazy way out by simply pointing to the EULA and claim the one-way justice system in it?

I’m sure I’m not the only one waiting with bated breath.

Admitting you made a mistake and reversing the ban on my brother’s account after you are unable to provide clear proof that he tampered or modified with the game will show all GW2 players that you respect and value our support.

Please provide us with undeniable proof, or failing to do so, please reverse the ban on my brother’s account. He is innocent. Your system is flawed.

Thank you.

This is not the place to come to protest the actions of the Support Team. And no, we will not provide the details you demand, for this simple reason: To tell someone how we caught him for cheating is to tell everyone how to cheat. Now, most players — being legitimate players — won’t take advantage of that information. But some will. We won’t encourage cheating or provide a tutorial about how to do it by giving the details that were used to establish that someone breached the User Agreement or the Rules of Conduct.

I did discuss this with the team on Friday, though, and I can tell you that no one believes for an instant that there was an error made. And we’re all pretty sure, judging from your brother’s final comment in his ticket, that he knew precisely what he was doing, and that he knew he was doing wrong.

There is no “flaw,” except the flaw in judgment that lead someone to cheat, or to believe he could cheat and not get caught.

Subject closed.

Gaile Gray

#8 - April 14, 2013, 9:23 a.m.

thebenong.2094:
As per Gaile, :"This is not the place to come to protest the actions of the Support Team. "

Where and how can we do this?

In your ticket. And you do not continue to make different posts about this.

Gaile Gray

#9 - April 14, 2013, 9:24 a.m.

thebenong.2094:
“And we’re all pretty sure, judging from your brother’s final comment in his ticket, that he knew precisely what he was doing, and that he knew he was doing wrong.”

My brother’s last comment in his ticket was: “One more thing you could check is if MUMBLE interferes or might possible be falsely recognized as a third party program. Its the only change in my playing routine in the last 2 weeks.”

No, that was not his last comment.

Gaile Gray

#10 - April 14, 2013, 9:26 a.m.

gassy.8975:
I’ve been using Mumble for several months along with GW2. I haven’t been suspended or banned, but then again I also don’t bot or use exploits or buy gold or insult players or use offensive words in chat. No, it wasn’t the use of mumble that got your brother banned.

You should probably keep these messages within your tickets only. Repeatedly opening forum threads about the same subject will probably eventually get you a forum ban.

Thank you. And thank you again. You’re precisely right on both counts!

Gaile Gray

#11 - April 14, 2013, 9:26 a.m.

I’ve merged three posts about this. Do not post again.