Problems with logging into client

#1 - April 17, 2013, 11:34 a.m.
Blizzard Post

so i downloaded and installed gw2 and i tried to login it says: The account name or password entered is invalid.Please check your information and try again.So i go to my account and reset password like 4-5 times and it still doesnt work, though I can login to account.guildwars2.com. HELP ty!

#3 - April 17, 2013, 7:17 p.m.
Blizzard Post

Usually when this happens someone has typo’d the intended password, but that’s not always the case. I suggest you contact Support and the team will help you. You can read through the Knowledge Base on that link, and you can submit a ticket via the “Ask a Question” tab on that page.

For details on what information you should provide in your ticket, to expedite its response, please read The “How to Submit a Ticket” post.