Problem with Mobile Authenticator

#1 - Sept. 22, 2014, 1:23 p.m.

I am writing on behalf of my colleague.

My friend can’t log in to his account after someone form AN support had reset his account passoword. This person form support team have set up a Mobile authenticator on his accoount.

Now when he is trying to log in with new password system is asking him for the code from mobile authenticator. He never used this option to log in and don’t know what to do to recover/log in to account.

Support does not answer the at his message since September 15.

Michael Henninger

#4 - Sept. 22, 2014, 4:06 p.m.

Inculpatus is absolutely correct. If you email is compromised it will likely be monitored to remove emails from support. You may contact us from another email address which takes a bit longer (we have to prove you’re you) but gives you an avenue to correct the issue.

Also, it’s always a good idea to update your email password to a new unique one.

Michael Henninger

#6 - Sept. 22, 2014, 5:05 p.m.

I understand, but CS won’t deal with anyone but the account holder. Have your friend submit and follow-through via ticket.