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Problem with a Friend's Account

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Nithix.1950
#1 - Jan. 24, 2013, 12:09 a.m.
Blizzard Post

A friend of mine was trying to recover his account, but he forgot his character name (he had just started playing, but then had to take a break to deal with some real life things) and thus can’t retrieve his password or account. Is there a way to do this by phone for proof of purchase or anything? He’s really frustrated and I’d like to play with him. I’ll explain further if needed.

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CC Eva
#2 - Jan. 24, 2013, 1:08 a.m.
Blizzard Post

Hey there, Nithix.

You friend needs to file a ticket with Customer Support, clic here, detailing all the possible information he has about his account, like e-mail account associated, serial code, etc. They are the ones who can help him regaining the access to the game again.