Problem installing the game

#2 - Sept. 12, 2012, 11:37 a.m.

Hi Fynthix – Could you please attach a Game Advisor report to this thread so we can look into this issue further? You can find the Game Advisor report through the link below:

http://us.ncsoft.com/gameadvisor/

Please note – you will be automatically prompted to download the application once you click the link. You can attach the report to this thread by clicking “More posting & formatting options…”

#5 - Sept. 12, 2012, 11:56 a.m.

Hi Fynthix – I did notice a couple of things within the Game Advisor report that might explain this error message that you’re receiving. Typically, despite the message, it has nothing to do with your Internet connection. Generally this is a result of another application blocking the game connection, hardware failure of some sort, or you simply need to update some drivers on your system.

That being said, let’s start with your video card drivers. This may be tricky since this appears to be an onboard video card and your processor is just under the minimum specs but you SHOULD still be able to play. I went ahead and located the updated drivers for your graphics card since it appears they are about a year out of date:

http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

Please let me know if the updated drivers have any affect on the issue.

#7 - Sept. 12, 2012, 12:22 p.m.

@ Fynthix -

Since the new drivers didn’t do the trick I would like to rule out the possibility that there is another program interfering with the game connection. To do this, we use a Windows command called “MSCONFIG.”

Please note: this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.

To do this:

1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.

2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.

3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)

4. Next go to the “Startup” tab and click the “Disable All” button.

5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.

6. Once you return to Windows, please try connecting to the game again.

To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”

Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.

#9 - Sept. 12, 2012, 12:34 p.m.

@Fynthix – Could you attach an updated Game Advisor report so that I can see the most recent changes made to your system and we can go from there?

#11 - Sept. 12, 2012, 1:16 p.m.

Thanks Fynthix – it looks like you may need motherboard drivers but it wouldn’t hurt to cover the bases here. Do you happen to have your full system model number?

#13 - Sept. 12, 2012, 1:36 p.m.

It may be on the bottom – sometimes behind/underneath the battery.

#15 - Sept. 12, 2012, 1:48 p.m.

Your laptop model number will be something like g6-1c59nr or g6-1a01 or something along those lines. You can see a full list of model number’s for the g6 series of laptops here: http://h10025.www1.hp.com/ewfrf/wc/prodTopCategory?product=5046256&cc=us&dlc=en&lc=en&query=g6&tool=

#17 - Sept. 12, 2012, 2:49 p.m.

Thanks Fynthix – I did manage to locate the laptop drivers for you although it looks like you may not need them. In case you want them here’s the link for you laptop drivers below:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5225781#N584

What I am more concerned about is the way that you are connecting to the Internet. As previously mentioned this error message does not generally indicate an issue with your connection method (you would usually get the error message: “Connection Error… Retrying…”) I don’t want to dismiss it right away.

I noticed that you are connecting via Realtek RTL8188CE 802.11b/g/n WiFi Adapter and this could be contributing to this issue, if not THE issue here. So I want to see if you are able to bypass the Wifi connection and connect directly with an Ethernet cable. If you are able to remove the router from this equation as a troubleshooting step I would recommend to try that as well.