Prioritization

#4 - Sept. 10, 2012, 3:16 p.m.

Cheeseypop.3974:

Do people who have been waiting 10+ days for non-hack/ban related things have any prioritization yet?

david.5317:

^This. Its been 9 days for me. =(

JennD.9463:

15 Days for me. Apparently keeping my account secure was a mistake.

120826-012235

All three of you guys should have gotten or will very soon receive an email — the sender is Guild Wars 2 Support that gives you an update. The email will either indicate that (1) we believe that your issue is resolved and give you a chance to reopen the ticket if the issue is not resolved, or (2) we would like you to click through the provided link if the issue is closed, so that we can remove the ticket from the queues.

Each of you is well beyond the date that would flag you to receive one of these mails, so please let me know if you did not receive it.

Thanks!