Pricing

#4 - Aug. 14, 2014, 2:46 p.m.

Inculpatus cedo.9234:

If bought from the official Guild Wars 2 site, you can get a refund within 30 days. If bought elsewhere, as mentioned above, you would have to discuss a refund with the retailer from which you purchased the game.

Welcome to Tyria, and good luck!

For full disclosure: If someone seeks a refund, their account is closed, as required by our billing providers. This is not something an account holder should do lightly, and it is an irreversible decision, just as doing a charge-back results in account closure and will never receive reinstatement. The e-mail address associated with a refunded or charged-back account will not be usable in the future, as well.

This may be something an individual wishes to do, but I think those cases are very rare.

Refund requests are best discussed individually with a Payment Team representative in a ticket, so we can do the most that we’re able to do for each person.

#7 - Aug. 15, 2014, 2:42 p.m.

Darkorical.9213:

Long ago I purchased a copy of the game just before it went on sale. I opened a ticket and support was able to resolve it to my satisfaction. I would definitely open a ticket and explain all the details of the timing and source of your purchase and ask if there is anything they can do.

I am glad we were able to help you in the past, and yes, sometimes we can. The critical element truly is “time.” If someone says “I bought three months ago and the product went on sale” the outcome would be entirely different than “I bought three hours before the sale started.” While we are able to give some modest measure of flexibility, we cannot be completely flexible or there would be no point in having sales events at all.

Certainly it’s ok to talk to Support about it!