Preseason Sale: World Transfers-no discount?

#1 - Oct. 10, 2013, 10:27 a.m.

Hi Guys,
I am a returning player from Australia and am looking at moving from Northern Shiverpeaks to a server with more active Oceanic Players. From what I can see on the forums, there seems to be more players in my timezone over on the Blackgate server.

On the launcher It has advertised that there is a sale on for World Transfers until October 17 (See Announcement Here) and lists a sale price of 800 gems. However when I look at doing this it actually lists a price of 1800 gems.

Anyone able to advise if I am missing something here or if there is somewhere else I need to go to get the discount.

Thanks.

Gaile Gray

#4 - Oct. 10, 2013, 12:19 p.m.

Inculpatus cedo.9234:
Medium – Free
High – 800
Very High – 1800

They probably should have included the price of transferring to a Very High population server, just to make sure there was no confusion.

Let’s be clear. This is the precise and full announcement of this sale:

Until the day before the inaugural World vs. World Season, we’re reducing the prices for moving to a new home server! Transfers to a Medium population world are free, and moving to a High population server has been discounted to just 800 gems – but only until October 17!

You can transfer worlds using the World Selection button on your character selection screen.

How is this unclear? Do you think it should have said “there is no sale for the very high servers?” If so, why? It’s clear enough, I think in what it says, which equates to the following:

Medium = Part of the special — free
High = Part of the special — 800 (reduced cost)
Very High = NOT part of the special, so the normal cost (which happens to be 1800 gems)

Gaile Gray

#10 - Oct. 17, 2013, 12:42 p.m.

I can pass along the feedback about listing all prices. I believe that transfer prices are listed, and that people are not making a connection between the offer and the normal pricing. But it’s feedback I can share, sure.

I also will close this thread. It is inappropriate to complain about ill-thought decisions that you made, or to demand nonsensical price changes to address your personal situation. As Brother Grimm pointed out, the sale was designed for practical reasons and freebies to move to High Population worlds makes no sense at all.

Gaile Gray

#11 - Oct. 18, 2013, 2:22 p.m.

I’m updating this thread to say that I have reviewed a specific ticket in relation to this question, and the ticket was — with regret — mishandled. The agent was alarmed by what the customer said, and he (the agent) failed to process the refund, as should have happened.

As gently as possible, some people misread or misunderstood the offer and thought that any world transfer was on sale. That’s not what the announcement says, but that’s what they believed. Please understand, this wasn’t a matter of “false advertising” or deception in any sense and, again as politely as possible, it certainly wasn’t a matter requiring a complaint to the BBB.

Please remember that the primary reason we have this particular sub-forum is to allow you to get in touch to ask us to review your concerns. We want to get to the best possible resolution for every issue! So in this case, if the gems were not spent and can be retrieved from the account, we will refund the money spent, as is clear in this policy statement: https://en.support.guildwars2.com/app/answers/detail/a_id/9053/kw/refund

Thanks for understanding, and I apologize for the error that previously denied the refund request.