I’m having a very frustrating problem. In April I purchased the Pre-Purchase CE from an official ANet partner in the Netherlands (Bol.com). I received my initial registration key with no problem, played in the Beta, started on the first day of the head start and played just fine during the “grace” period.
On the 27th Bol notified me by e-mail that they were shipping my CE to the PostNL delivery service and they gave me a track and trace code to track shipment. It was stated to be delivered to me on the 28th. Each morning the delivery date was pushed back a day. According to Bol.com policy I should allow up to three working days after receiving the shipping notification to have the package arrive. It didn’t, so on Friday I contacted them. On Saturday morning the delivery date was set to unknown and Bol.com told me in the evening to “be patient” (while I waited for the three days) and contact them again if I hadn’t received anything on Monday 3rd. Nothing came, delivery status was unknown. Bol replied the next day that they consider my package lost and don’t think it will ever turn up or be delivered and the refund process was started. I contacted PostNL that same morning. They called me within the hour and informed me that they only had received a notification from Bol that a package was going to be handed over to them but it never arrived according to their logs. As the recipient, they can’t do anything for me, only Bol could try something, but they already have given up on it.
So now I sit with my Guild Wars 2 account, with my Pre-purchase AND CE in-game items and my original Guild Wars account linked (50/50 HoM points) and I can’t use it anymore. It appears that GameMania still has regular CE’s in stock (Bol doesn’t offer them and you might understand that I’m not very keen ordering something big there in the near future). My question is…could I buy a regular CE and apply that serial code to my current account and start playing again with my account? Or does my account expect a special serial code belonging to a PP CE? If the latter is the case, can something be done? I don’t want to loose my account. I had paid for the pre-purchase CE because I wanted the whole set of extra things. Not to mention all my HoM achievements are there.
EDIT: I first contacted support about this on Saturday 1st when I started fearing it would turn out into this (but still hoping my package was only being delayed and asking if it were possible to extent the “grace” period). I haven’t received any answer so far. I updated my status with the news of yesterday. But I realise support is swamped and I’m having some time-critical things…if I can go out and buy a new CE, I want to do that ASAP because I fear soon they will be unavailable, or only for outrageous prices on Ebay (and I’m not keen on buying it over the Internet anymore).
