As you may be aware, our ticket system automatically sends a survey after a ticket is resolved or closed. You then have an opportunity to provide feedback on your customer support experience.
Our surveys were changed in the last day or two, and a few people have reported issues – either a broken link to the survey itself or a greyed-out “submit” button. If you have trouble, we’d really like to know the following:
- What browser(s) and Version(s) did you try?
- What is your ticket number?
- What is the error message you receive, if any, or is the option to submit simply greyed out?
- What is the URL of the survey page you were on when you were filling out a survey.
We consider our surveys a very important part of how we improve service for our players. So we want you to feel free to send in a survey in order for us to get better at what we do. If you have trouble sending a survey, let us know in this thread so we can work on any issues that remain with the system, and please provide the info above.
Thanks!