Greetings.
I have already sent a couple of emails regarding my issue and I got back two negative answers. I finally managed to find the courage to write this topic in the official forum, in the hopes that I will receive a positive response (and unfortunately many troll ones, but oh well). EDIT – Ticket number is 131007-000247.
Yesterday night, my sister accessed my computer, logged into the game via the autologin/autorun feature and deleted one of my characters (Crivena, Thief, level 20). The specific character was my mule and I had many important items on it. I will list those that remember: 5 fractal skins, stacks of mithril ore and elder wood log, various superior sigils and runes, t5 materials, black lion salvage kits and some one-use items acquired by various yearly world events (Zephyr Sanctum, Christmas etc). As you can see, I didn’t suffer a small loss.
I tried to explain the issue to the Game Masters. The deletion of the aforementioned character happened without my approval nor my knowledge nor my consent as the account’s owner. I do not share my computer with anyone and I never gave away my account information to anyone, nor did I give my consent to anyone to use my account at any time.
I know that the deletion happened in my computer, using my IP and my account details. I also know that [sic]the design of the game provides ample warning to prevent accidental character deletion by requiring the player to type out the full name of the character a second time, and to confirm that the deletion is truly desired. What I want to underline is that the deletion happened by a third party (my sister), not by me. I know this isn’t hacking obviously, but it happened against my wishes and without my knowledge. EDIT – I can also provide my sister’s signed statement or any other legal document with her admitting that she was the one who erased my character.
I understand that I deserve what I got and I deserve to be trolled. I also comprehend that it’s a bit difficult for Arenanet to go against their policy for me, because then they would have to do it for everyone else. All I’m asking is for some understanding and sort of a favour. I have almost 2.400 hours played, gained 11.2k achievement points, I have been playing GW2 only for the past 1 year. The items I lost have a lot of sentimental value for me: some of them were gifts from friends I met ingame, others were gained after hours of effort. If I don’t get them back, I will probably quit the game. This is not a threat; just a realisation of how much effort and time I’ve lost. So please, I know that an item restoration or an account rollback isn’t something difficult technically, it happens everyday in most respected MMOs. All I’m asking is for a chance from someone to review my issue with a more positive approach.
Sorry for the wall of text and thanks for your time.
