Portal to Divinity's Reach = Crash to Desktop

#1 - Feb. 7, 2013, 7:20 p.m.

Just wondering if anyone else has this problem? It happens regularly. I can have hours of perfect gameplay, then go to use the portal to Divinity’s Reach and the game crashes. I’ve had other random freezes, but this one particular thing is a frequent occurrence… like once every three or four times I use that portal. It feels like I’m gambling when I use it as to whether I’ll get through or crash.

AMD Athlon II X3 435, 4 Gigs of ram, Radeon HD 6870 (with latest drivers), Win XP sp 3.

I haven’t got the error code, but I’ll write it down and include it here next time it happens… which it will, I’m sure.

Ashley Segovia

#6 - Feb. 12, 2013, 2:46 p.m.

Hi Taris – If you’re still experiencing the issue with the client minimizes and flashes to your desktop, I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

Ashley Segovia

#8 - Feb. 13, 2013, 2:14 p.m.

Hi again Taris – Have you tried repairing the client yet? I also noticed that it looks like you do not have a valid installation of Direct X. This could be due to corruption or you may just not have it installed. Either way we should update this.

This is what we are seeing currently from your Game Advisor report that you provided:

================ = Installed DirectX ================
– x86
– x64
d3dxof.dll – 6.1.7600.16385

The first link will provide you with the June 2010 redistributable which will force Windows to update Direct X. I provided this link below:

http://www.microsoft.com/en-us/download/details.aspx?id=8109 (download and run this first)

Once installed, please use the following link to install all material post June 2010 for Direct X. Again this link is provided below:

http://www.microsoft.com/en-us/download/details.aspx?id=35 (download and run this 2nd)

Hope this helps!