pls help im seing blue boxes oon my screen.

#1 - Oct. 23, 2012, 3:16 p.m.
Blizzard Post

Hi guys, I’m new to the game and I’ having issues with my screen. I’m seing blue boxes while playing.maybe problems with graphics.my laptop has radeon hd 5470 i3 processor 4gb ram.i just like to ask you guys how can i fix this blue boxes so i can play it smoothly.and I’m not experiencing any lag in the game.appreciate if you could post some suggestion and advice!Thanks all!

#8 - Oct. 23, 2012, 4:45 p.m.
Blizzard Post

Hi giancarlo – If you’re unable to install either of the AMD driver updates, it is possible this is due to the specific laptop manufacturer that you have. For example Toshiba laptops generally need to get driver updates from the laptop manufacturer rather than the Nvidia or AMD website.

If updating your video card drivers doesn’t resolve the issue for you then I would suggest trying a DirectX update. The game client requires the latest DirectX 9 components; this is true even if you have DirectX 10 or higher already installed. Please follow the instructions at Microsoft’s web site to install the newest DirectX 9 update:

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d

Please be sure to save the file to your Windows desktop. Then create a new folder on the desktop and extract the DirectX files into it. Once they have been extracted open the new folder and use the DXsetup file to install DirectX.