After having my issue sorted and then being asked to provide an opinion on your customer services (which I duly complied with) – you have now sent me another email thanking me for my ideas and stating that they were best shared on the forums…
Not only that, you decided to reset my password!!
I’m sorry for the confusion, but if you’re reporting issues, it’s always best to include the ticket number so that I can look into the matter. At this time, I have no idea why that happened, nor am I able to give any feedback to the agent on the ticket. Thanks.
Well, yes, I believe that the agent sort of misunderstood, or was trying really hard to say “But wait, there’s more!” 
(Why the password reset? No idea! But the agent will be put on half rations if he does it again. 
)
Sorry for the rather irrelevant response, and thanks for your patience with the situation. I know that answering all those ownership-verification questions is a bit of a pain, and waiting for the agent to get back to the ticket can be frustrating, too, but I’m glad it’s ok for you now!
