I submitted a support ticket for my legendary I accidently soulbound by equipping awhile back request #93917 and I was told by GM Ginger that in order for the support team to do anything about that I was to delete my Meteor legendary and give an exact date and time when I did that.
I logged back into the game too see if by chance I had received my item early and much to my horror an ascended trinket was in the mail and not my legendary.
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Ecstacy —
First, I want to thank you for supporting our game so well. It’s awesome that you have purchased gems and we truly are grateful for that.
Second, I’d like to point out that what we are doing for you is exceptional. It’s not something you can expect or demand. It’s something we’re doing to go “above and beyond” in correcting an error that — forgive me 
— you made.
Third, your comments in the ticket are perfectly reasonable and very well said. Your comments here on the forums are surprisingly caustic!
You made an error and then submitted a ticket. You followed instructions, and now are waiting for your item. Understood.
But submitting a second ticket, posting here instead of the Tickets for Review thread, and posting harshly in response to people who simply are trying to help you is not so good. 
We want to and will help you — probably today! But issues of this nature take time, and while we’re sorry for the delay, we need to ask you for a bit more patience.
