please help me :( i need ur reply ASAP arenanet :(

#1 - Oct. 30, 2012, 1:21 a.m.

my 2 chars was stuck at kessex hills..i cant even access into the game >.<
please help me with this

heres the error:
—> Crash <—
Fatal Error: Fatal disk-error (1117) on read,
App: Gw2.exe
Pid: 2260
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 15880
When: 2012-10-30T23:11:08Z 2012-10-30T16:11:08-07:00
Uptime: 0 days 0:04:38
Flags: 0

—> System <—
Name: BRIZ
IpAddr: 192.168.1.100
Processors: 4 [GenuineIntel:6:10:7]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 2150MB/ 4077MB 52%
Paged: 5667MB/ 8153MB 69%
Virtual: 2814MB/ 4095MB 68%
Load: 47%
CommitTotal: 2485MB
CommitLimit: 8153MB
CommitPeak: 2561MB
SystemCache: 1829MB
HandleCount: 16899
ProcessCount: 58
ThreadCount: 694

—> Process Memory <—
Private: 971MB
WorkingSet: 512MB
PeakWorkingSet: 512MB
PageFaults: 265903

[DbgHelp.dll is C:\windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

AshleySegovia

#6 - Oct. 30, 2012, 2:29 p.m.

Hi SolStice – 1117 is the Windows error-code indicating that “The request could not be performed because of an I/O device error”. Which utility did you use to check for errors with your disk? I recommend that you find and use your HDD manufacturer’s diagnostic utility to confirm its health.

Optionally, you could try reinstalling GW2 to a different drive if you have one available. If that works without issue, it suggests that there may be an issue with the original drive.