PLEASE HELP ME ANET

#1 - March 31, 2014, 10:23 p.m.

I had responded to one of the KNOWN phishing sites emails. Now whoever it is has my serial code and a character name my email and password. I’ve sent 2 support tickets in and I’ve changed my password and put an Authenticator on my account. But is it all over now? I feel like if customer support doesn’t respond to me soon that I’m going to lose my account forever. Going to stay logged in until I get my response though. Does anyone know if I’m a goner? I’m so scared right now

Gaile Gray

#2 - April 1, 2014, 12:41 a.m.

If you are able to establish that you own the account, the Support Team should be able to help you. The problem is, we’re seeing people make exactly this claim and come to learn, with investigation, that they are attempting to steal an account through a support ticket, rather than being a victim of a phishing attempt.

Obviously I cannot kitten you individual situation because I don’t have your ticket number. Assuming your ticket is at least three days old, kindly post in the Tickets for Review thread with the 6-digit ticket number and I’ll give this a look.