Hello all,
About a month ago I tried to convert 4000 gems to gold. The transaction did not go through due to the market having issues. I still had all of the gems and thought, “I’ll do it later.”
Fast forward to later, I am down 4000 gems. No gold to pick up from the market, none in my bank, none in any character bags and no mail with the purchased gold inside.
If you’re wondering why it has taken me a month to post this, its because I tried to go through the support ticket system. After beating around the bush with repeated emails saying “we found the problem, just hold on a little longer” I get this (names redacted) :
“Hello,
Thanks for contacting us!
I am very sorry to hear you’re having issues with the in-game currency exchange. We have received several reports of players having similar issues and we have forwarded all the appropriate information to our Quality Assurance Department. They will be trying to resolve this issue as soon as possible but I am afraid we currently do not have the ability to correct the issue and we are unable to reimburse you for the losses you’ve reported. I’m very sorry for the frustration and inconvenience this causes you. Thank you for your understanding in this matter. If you have any other questions or concerns about this or any other issues, please let us know."
This is after support stated that it was a known issue on their end, and they were working on a fix.
This seems unfair to me, and I really want my money for this transaction back. It’s not as if I want to refund my beloved game, just this purchase (which I would use to buy more gems.) I bought 3 accounts in GW1 and all expansions with it. I also bought 3 accounts in GW2 and 8k gems.
Please help me resolve this, maybe point me in the right direction for a fix? Or just make me feel better about losing $50.
